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New Customers
We welcome you as a customer to our water service. Our normal office hours are 9:00 am to 2:00 pm Monday through Friday.
You may call us during business hours at 382-3029 with any questions you may have.
Should you have a water emergency, call 541-382-3029 anytime and you will be given further instructions.
We recommend that you familiarize yourself with how to shut off your water in case of an emergency leak. Furthermore, we suggest you install a gate valve for this purpose, if you don't already have one.
Our monthly base rate is $26.80 for water meters less than one inch in size. The usage charge is $0.762 per 100 cubic feet. 100 cubic feet equals 748 gallons.
Our billing date is the 22nd of each month, and payment is due on the date printed on each bill. It is the customer's responsibility to insure that a bill is received each month.
If payment is not received by 2:00 pm on the due date, a 1.7% monthly interest charge is made on the past due amount and you will receive a final notice with a shut off date.
Payment must be received in the Roats Water System office before the shut off date or service will be disconnected. Please allow adequate time for mailing payments.
In case of hardship, you may contact our office to inquire about an extended payment contract. This needs to be done before your account becomes delinquent.
In the case of vacations or absences, please contact our office in advance to make the necessary arrangements.
YOU ARE RESPONSIBLE FOR WATER SERVICE IN YOUR NAME UNTIL YOU CANCEL YOUR ACCOUNT. Roats Water System requires at least five days notice to cancel an account.
Thank you and please do not hesitate to contact us with any questions.
Rights and Responsibilities
As a customer of Roats Water System, you have certain rights and responsibilities. The water company's main responsibility is to provide you with reliable service at rates approved by the Public Utility Commission (PUC). Your responsibilities are to pay for the services you use, not to damage or tamper with the water company's facilities, and to notify the company if you move, if you wish to change your service or if you have a problem.
The following are descriptions of additional rights and obligations:
- DEPOSITS: The water company will ask you to pay a deposit, and you may have the right to pay it in several installments.
- THIRD-PARTY NOTICES: You have the option to ask that another person receive your bills and notices if you are unable to receive or understand those bills and notices.
- DISCONNECTION NOTICES: Before the water company can disconnect your service, the company must notify you. Written notice must be provided at least 5 days before service is to be disconnected. The company must also try to contact you on the day the disconnection is scheduled.
- PAYMENT PLANS: If you are unable to pay your water bill for a period of time and the company intends to shut off your service, you may be able to enter into a special payment agreement with the water company to pay the overdue amount over a period of time.
- LATE CHARGES: Customers are responsible for paying their water bills ON TIME. If payments are received in our office after the due date, the company may add a late payment charge of 1.5%.
- RESOLVING DISPUTES: If you have a dispute with the water company that is not resolved by contacting the company, the PUC's Consumer Services Division is available to help you at 1-800-522-2404.
- CONSUMER ORGANIZATIONS: If you wish to contact one of several organizations that offer help to consumers, the PUC Consumer Services Division maintains a list of organizations and how to contact them. That list is available by calling 1-800-522-2404.
- QUESTIONS: If you have questions, please contact Roats Water System at 382-3029.
Other Utilities
- City of Bend
- Avion Water
- 60813 Parrell Rd, Bend - (541) 382-5342
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